Frequently Asked Questions
Please read our FAQ before sending us a message.
Your delivery charges will be calculated at checkout.
We primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).You can connect your PayPal, credit card, debit card or bank account to PayPal for purchasing some of our products. After submitting an order, you will be redirected to PayPal to complete the transaction.
The time frame of an order delivery is divided into two parts:
Processing time: 2-5 Business Days
Shipping time: 15~30 Business Days
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.
Yes, you can request a Tax Invoice from us, if required for insurance purposes.
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Questions, Comments? You tell us. We listen.
Monday to Saturday – 9:00 am to 7:00 pm
Sunday – 10:00 am to 5:00 pm